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What You Need to Know Before You Open an Account

Using iuckbd means you accept the conditions set out here — eligibility, account rules, payment handling via bKash, Nagad, and Rocket, and what happens when a dispute arises.

Eligibility depends on local lawAccount conditions apply at registrationbKash, Nagad, Rocket covered under payment termsDispute process documented hereBangladesh-region access only
iuckbd What You Need to Know Before You Open an Account
ACCOUNT INTEGRITY

How We Handle Data, Cookies, and Account Security

Your account data — including the mobile wallet details you register, your login history, and your transaction records for bKash, Nagad, or Rocket payments — is held under our data retention policy. We keep records for as long as your account is active and for a defined period afterward as required by our operating conditions. You can request a copy of your account data or ask for corrections by contacting support with your registered credentials.

Cookie Policy

We use cookies to maintain your session, remember your device, and keep your account secure across mobile and desktop. You can manage cookie preferences in your browser settings at any time.

Data Retention

Account records — including wallet registration details for bKash, Nagad, and Rocket — are retained for the period specified in our terms and deleted on request where our obligations allow.

Account Security

Each login generates a one-time verification step tied to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately to freeze it.

Data Correction Requests

To update or correct personal data on your account — including wallet details or contact information — submit a request through email support with your account number and registered wallet.

CONTACT CHANNELS

How to Reach Us on Legal or Policy Questions

If something in this legal page is unclear — or if you need to raise a concern about your account, a transaction via bKash or Nagad, or an eligibility question — use the contact paths below. Our team handles policy queries separately from general account support, so flagging the nature of your question helps us route it correctly.

Team online

Live Chat

Open the chat widget from any page. For legal or account policy questions, select the relevant topic so your query reaches the right team directly.

Email Support

Send detailed policy or dispute queries by email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — used at signup.

Account Help Centre

Access the Help Centre from your account dashboard. Legal and terms articles are grouped separately from payment and game support for quicker navigation.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about how our legal terms work in practice — from eligibility checks to how your payment data is handled when you use bKash, Nagad, or Rocket.

Access depends on your local law and whether your region is eligible. It is your responsibility to confirm that using online gaming services is permitted where you are located before opening an account.

Your deposit is processed under our payment terms. The wallet record held by bKash or Nagad is separate from our ledger, and both may be referenced if a payment dispute is raised through support.

Contact us by email with your registered mobile number and account details. We will confirm the request and provide your data within the timeframe set out in our retention policy.

Balances in a suspended account are reviewed under the terms in force at the time of suspension. Contact support with your account number and registered wallet — bKash, Nagad, or Rocket — to start that process.

Updated terms are published on this page with immediate effect. Continuing to use your account after a change is posted means you accept the revised conditions. We do not send individual notifications for each update.

You can submit a deletion request via email support. Some data may be retained where our operating obligations require it, but we will confirm exactly what can and cannot be removed when we respond.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.