Reference

What Our Privacy Policy Covers

Your account here runs on a phone number and a password, and this policy tells you exactly what we keep alongside that login: your name, your wallet number, your transfer references and the device you signed in from. Nothing sits buried in fine print.

Plain-language policyWallet and account dataCookie choicesAsk for changes anytime
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REACHING OUR TEAM

How to Contact Us About Your Data

Every privacy question has a real path to a person. Sign in, open the account menu and start live chat; the agent can pull your wallet number, your transfer references and the consent flags on your profile while you wait, so you don't retype any of it. Chat down? Use the contact form inside the app and include your registered number. Want a copy of what we hold, a correction, or the account closed? Say it in your first message and the request gets a reference you can follow.

Live chat from your account Sign in, tap the help icon in the account menu and pick the privacy subject. The agent already sees your wallet number and recent transfers, so there is nothing to paste again.
Message with your registered number Write from the email on your profile and put your registered phone number in the subject line. Never send your bKash, Nagad or Rocket PIN, and don't screenshot your wallet balance.
Follow up on a request Ask for a copy, a correction or a deletion and you get a reference code. Quote that code on your next message and the same team picks the thread back up.
SECURITY AND RETENTION

Cookies, Login Security and How Long We Keep Data

Cookies on this site are few and practical: one keeps your session alive between taps, one remembers the language and wallet you picked. Switch them off in your browser and the site still works — you'll just sign in more often. Security is shared work. Passwords sit hashed on our side, a one-time code goes to your registered number when a new device appears, and signing out ends the session. Records don't stay forever: transaction history is held while the account is open, then for the period our finance and legal duties cover, and deleted after that.

Session and preference cookies

Two cookies do the heavy lifting: the session cookie that keeps you signed in and the preference cookie that remembers your wallet choice. Both can be cleared from your phone browser.

Passwords and one-time codes

Passwords are stored hashed, never as plain text. A code goes to your registered number when you sign in from a device we haven't seen, and signing out ends that session.

Retention after closure

Close your account and transaction records stay with us for the period our finance and legal duties cover. After that they are deleted or stripped of anything that points back to you.

Corrections and copies

Spot a wrong number or an old address on your profile? Message support and we update it, then confirm in writing. You can also ask what we hold and get a copy.

Questions You Ask About Your Data

You send the same handful of privacy questions to our chat team, so we've answered them here in the order they come up most. If your case isn't covered, message us with your registered number and we'll walk through it on your account.

Your mobile number, name, date of birth and the wallet you register with — bKash, Nagad, Rocket or a bank transfer. Later we add transfer references, game history and the device you sign in from.

Yes. Message support from your registered number and ask for a copy of your records. We confirm the request, check who you are, then send the file. Ask again any time you want an update.

Only where it's needed to run your account: payment partners moving your money, providers hosting the platform, and a regulator or court when a lawful request lands. We don't sell your details.

Ask support in writing from your registered number. We close the account, settle any balance first, then delete what we are not required to keep and tell you what stays and why.

No. You can block them in your phone browser and still sign in, though you'll re-enter your password more often and the site won't remember your wallet choice. Clearing them at any time is fine.

Live chat, straight away. We freeze the session, ask you to reset the password, and check the sign-in history for devices you don't recognise. Change your wallet PIN in the bKash, Nagad or Rocket app too.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.